Can I begin a Module and return to it later?
Yes, you can complete a Module in as many sittings as you like. Your online profile will save progress and allow you to pick up [...]
Can I access all of a Module’s content once I start it?
In most cases, no – a Module will be specifically tailored for start-to-finish learning. You’ll only be able to access Module content up to and [...]
Are there any learning materials for the courses, and if so, where are they?
Any relevant learning materials for each module can be found in the ‘Materials’ tab of any launched Module: The tab can be found within either [...]
I would like to make a complaint about a course, how do I do this?
Active Ageing Australia will make every reasonable effort to resolve quickly and fairly a complaint made by a student. If a complaint is regarding the [...]
Why can’t I log in?
There are few steps you can take if you are having problems logging in. You can reset your password using either your username or email [...]
I have completed the quiz, why can’t I progress?
The quiz sections of the online courses are classified as either ungraded or graded. Unless stated otherwise, each graded quiz section requires a successful answer [...]
I was enrolled as part of a large group by a manager/supervisor, how do I access the courses?
A user account will be created for you based on your email address and name by a staff member from Active Ageing Australia, this will [...]
I uploaded the wrong video into ‘assignments’ in an Easy Moves Exercise Program, what do I do?
If you accidentally upload the wrong video, please email admin@activeageing.org.au and notify us with an approximate time so we know how to identify the incorrect [...]
Why can’t I access the quiz at the end of a lesson?
All of the steps in a lesson preceding a quiz need to be finished and marked as complete to progress to the quiz. Some computers [...]
Are there any prerequisites for the online learning Modules?
There are currently no prerequisite requirements for any of the online Modules that Active Ageing Australia offer. With the exception of having to first complete [...]
