Active Ageing Australia will make every reasonable effort to resolve quickly and fairly a complaint made by a student.

If a complaint is regarding the assessment of competency during the exercise demonstration, a student should first raise the complaint or grievance with the Easy Moves Assessor (if being assessed in-house) at a suitable time during the assessment session.

If the complaint does not relate to exercise demonstration, can’t be resolved on the spot during the session (in-house assessment), or the participant has submitted a video assessment, the complaint should be directed to in writing using the student complaint form. Active Ageing Australia will respond within three business days confirming that the complaint has been received.

A copy of the complaint flowchart can be viewed here.

A full version of the complaint procedure can be viewed here.

A copy of the complaint form used in the process can be viewed here.