I would like to make a complaint about a course, how do I do this?

Active Ageing Australia will make every reasonable effort to resolve quickly and fairly a complaint made by a student.

If a complaint is regarding the assessment of competency during the exercise demonstration, a student should first raise the complaint or grievance with the Easy Moves Assessor (if being assessed in-house) at a suitable time during the assessment session.

If the complaint does not relate to exercise demonstration, can’t be resolved on the spot during the session (in-house assessment), or the participant has submitted a video assessment, the complaint should be directed to admin@activeageing.org.au in writing using the student complaint form. Active Ageing Australia will respond within three business days confirming that the complaint has been received.

A copy of the complaint flowchart can be viewed here.

A full version of the complaint procedure can be viewed here.

A copy of the complaint form used in the process can be viewed here.