Why can’t I log in?
There are few steps you can take if you are having problems logging in. You can reset your password using either your username or email [...]
I have completed the quiz, why can’t I progress?
The quiz sections of the online courses are classified as either ungraded or graded. Unless stated otherwise, each graded quiz section requires a successful answer [...]
I was enrolled as part of a large group by a manager/supervisor, how do I access the courses?
A user account will be created for you based on your email address and name by a staff member from Active Ageing Australia, this will [...]
I uploaded the wrong video into ‘assignments’ in an Easy Moves Exercise Program, what do I do?
If you accidentally upload the wrong video, please email admin@activeageing.org.au and notify us with an approximate time so we know how to identify the incorrect [...]
Why can’t I access the quiz at the end of a lesson?
All of the steps in a lesson preceding a quiz need to be finished and marked as complete to progress to the quiz. Some computers [...]
